Return Policy – Impervent
Last Updated: August 20, 2026
At Impervent, we want you to have a positive shopping experience. If you are not satisfied with your purchase, you may be eligible to request a return in accordance with the terms and conditions described in this Return Policy.
This Return Policy applies to purchases made through https://www.impervent.com/.
Return Eligibility
Unless otherwise required by applicable law, a return request should be submitted within 30 days of the date of delivery.
To be eligible for a return, the product should generally be:
Unused and in new condition
In its original packaging, where applicable
Returned with original tags, accessories, manuals, or other included components, where applicable
Free from stains, excessive dirt, makeup, cosmetic residue, or other contamination
Free from strong odors such as perfume, smoke, or other unusual odors
Free from damage caused by misuse, improper handling, or improper care
Certain products may be subject to additional return requirements or may not be eligible for return where permitted by applicable law.
Items That May Not Qualify for a Return
A return may be refused or a refund may be reduced where an item has been materially used, damaged, altered, or otherwise does not meet the applicable return requirements.
Examples may include products showing:
Signs of significant wear or use
Stains or other marks
Tears, holes, or physical damage
Strong odors
Alterations or modifications
Missing components or accessories
Damage caused by improper use or care
Damage occurring after delivery that is not attributable to Impervent or the carrier
Normal handling necessary to inspect a product does not, by itself, necessarily make a return ineligible.
Nothing in this section is intended to limit any rights you may have under applicable consumer protection laws.
Return Request Process
Before sending any product back, please contact our customer service team.
Email: impervent2@outlook.com
Phone: +1 624-423-5519
When requesting a return, please provide:
Order number
Name used to place the order
Email address associated with the order
Product name
Reason for the return
Clear photographs of the product, when requested
We will review your request and provide return instructions if your return is approved.
Please do not send merchandise to our business address before receiving return instructions from Impervent.
Return Address
Our business contact address is:
Impervent
328 17th Street
Paso Robles, California, United States
This address is provided for business correspondence and general contact purposes. It should not automatically be considered the return address for merchandise.
A designated return address may be provided after your return request has been reviewed and approved.
Return Shipping
Unless otherwise required by applicable law or agreed by Impervent in connection with your order:
Customers may be responsible for return shipping costs for returns due to personal preference, incorrect selection, or other reasons not caused by Impervent.
Impervent may be responsible for reasonable return shipping costs when an item is defective, damaged before delivery, incorrect, or otherwise not as described, subject to verification.
We recommend using a shipping service that provides tracking and retaining your shipping receipt.
Return shipping arrangements may vary depending on the reason for the return and the circumstances of the order.
Return Tracking
When returning an item, please retain the shipping receipt and tracking information until the return has been fully processed.
Tracking information may be required to verify that the package was shipped and delivered.
Impervent is not responsible for a return package that is lost or damaged during transit when the customer has arranged the return shipment, except where applicable law provides otherwise.
Inspection of Returned Items
After we receive a returned product, we may inspect it to determine whether it satisfies the applicable return requirements.
The inspection may include checking:
Product condition
Packaging
Tags and accessories
Signs of use or wear
Damage
Missing components
Other relevant return conditions
Return approval does not necessarily mean that a refund will be issued immediately. Refunds are processed after the returned merchandise has been received and reviewed.
Refunds
If your return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.
The amount refunded may depend on the circumstances of the return, including the condition of the returned product and any applicable shipping or other charges permitted by law and disclosed at the time of purchase.
Once a refund is issued, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Damaged, Defective, or Incorrect Items
If you receive an item that appears to be damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
Order number
Description of the problem
Photographs showing the product and packaging, if applicable
Any other information reasonably necessary for us to investigate the issue
After reviewing the information, we may offer an appropriate resolution, which may include a replacement, repair, refund, or other remedy, depending on the circumstances and applicable law.
Exchanges
If you would like to exchange an item, please contact us at:
Exchange availability may depend on product availability, the condition of the returned merchandise, and the circumstances of the request.
Where an exchange is not available, we may provide another applicable resolution in accordance with this policy and applicable law.
Final Sale and Non-Returnable Products
Certain products may be identified at the time of purchase as final sale or non-returnable, where permitted by applicable law.
Any applicable product-specific restrictions will be disclosed before or at the time of purchase.
Nothing in this section limits any non-waivable consumer rights provided by applicable law.
Late Return Requests
Return requests submitted after the applicable return period may not be accepted unless required by applicable law or otherwise approved by Impervent.
If you believe special circumstances apply to your return, please contact us and provide the relevant details.
Changes to This Return Policy
Impervent may update or modify this Return Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.
Any changes will be posted on this page, and the Last Updated date will be revised accordingly.
Contact Us
If you have questions regarding returns, refunds, or exchanges, please contact us:
Impervent
Email: impervent2@outlook.com
Phone: +1 624-423-5519
Address: 328 17th Street, Paso Robles, California, United States
Website: https://www.impervent.com/
We encourage customers to contact us before returning an item so that we can provide the appropriate return instructions and help ensure that the return is processed efficiently.